Tenant Fees

Learn more about our tenant application process & fees

Tenant application process & fees

Before your viewing takes place staff will run through your circumstances with you in detail in order to qualify your eligibility to apply for the property you are interested in.  It is important that staff gather as much information as possible to ensure the property is the right for you and the landlord.  It is important that you assist staff by being as detailed and honest as possible as this will help to assist with your application.

Viewings can be carried out either as a singular viewing or as a group viewing depending on resources.

During your viewing you will be provided with a how to rent guide, if you do not receive this document during your viewing, then please feel free to request one and a copy of which will be provided.

A copy of the EPC will be made available at point of application, should you require a copy any sooner then please request this.

If you decide to make an application for the property, then you will need to contact the relevant branch and register your interest at which stage the staff member will pass your details to our referencing agency who will send you an email and/or sms with further instructions on how to complete your online application form.

You will also receive an email from the branch with a link to the following information;

  • Copy of blank tenancy
  • How to rent guide
  • Copy of EPC
  • Guarantor Guidance Notes
  • Information on Zero deposits

A holding deposit of 1 weeks rent will be payable upon application.  The holding deposit will secure the property for you whilst referencing is being completed for up to 15 days.  No further applications will be processed whilst we have a holding deposit in place.  You will also need to pay a bond for the property which can be up to the value of 1 months rent.  Check with the branch for further information on any bond incentives available.  All bonds are registered with the Deposit Protection service.

The referencing agency will assess the following criteria;

  • Credit check
  • Affordability check
  • Employment reference
  • Previous landlord reference
  • Housing history check
  • Right to rent check
  • Some applications may be subject to a police check

Please note that your holding deposit may be retained if any of the following conditions apply;

  • You supply false or misleading information
  • You fail right to rent checks
  • You withdraw your application
  • You fail to take all reasonable steps to enter into a tenancy agreement

In any of the above events resulting in your holding deposit being retained, you will be made aware as soon as is reasonably possible as well as being provided with a full written explanation.

Your holding deposit will be returned to you within 7 days of a decision being made.

In every event you will be asked to supply a guarantor who can either be working or a homeowner or both.  Every guarantor will undergo referencing as per above.

In some instances, your application may be accepted without a guarantor, this will be discussed on a case by case basis with the Branch Manager.

If your application is retuned as a pass, then we will proceed to fix a move in date with you.

Once you have a move in date fixed then you will come into branch on the day of move in to sign all of your documentation, pay your rent and bond at which point you will be given you’re keys. You can expect the move in process to take around 1 hour.

All parties named on the tenancy need to be present to sign on day of move in, inc. the guarantor. If your guarantor cannot be present on the day of move in then they must come into the office prior to that to sign the agreement otherwise we cannot complete the move in.

We work in partnership with a company called Zero deposits who provide another option in place of paying a full bond.

Start of tenancy information and receipt of documents

  • Copy of blank tenancy (supplied at point of application)
  • How to rent guide (supplied at point of application)
  • Move in inventory
  • Disclaimer for inventory
  • Lead tenant declaration for DPS
  • Copy of EPC (supplied at point of application)
  • Copy of CP12 (if gas)
  • Electrical Certificate (if needed)
  • Deposit prescribed information
  • Landlord Contact information (if let only)
  • Guarantor Agreement
  • Time scale of repairs
  • Troubleshooting Guide
  • Portfolio manager contact details
  • Key log
  • Bank details for future rent payment
  • Current utility supplier’s information
  • Smoke alarms and carbon alarms have been tested on the date of signing this tenancy and you are aware to inform Castledene/Landlord if this changes during your tenancy
  • Guarantor Guidance Notes (supplied at point of application)
  • “ How to rent Guide” created by department for communities and Local Government (supplied at point of application)

Client money protection by Property Mark, see lettings info for full client money protection certificates.

Redress scheme:

The Property Ombudsman:
Easington – DO3323
Hartlepool – D12917
Bishop Auckland – D10995
Seaham – D7322
Investments – E355